Company Summary:
Since 1964, we have been the world’s largest supplier of fudge making equipment, ingredients, and marketing expertise. Our products are made fresh in retail stores and sold under the retailer’s own name, making us the best-kept secret in retail confectionary. With a strong global presence and a vast network of retail partners, we are committed to delivering exceptional products, service, and long-term business growth.
Our culture embodies the 'Hungry, Humble, Smart' philosophy. We value accountability, integrity, collaboration, and a positive, vibrant work environment.
Job Summary:
The Customer Success Advisor (CSA) serves as the internal owner of customer success for an assigned territory. This role is responsible for managing and growing existing accounts, successfully onboarding new customers, and driving retention and revenue growth through disciplined account management.
The CSA partners closely with field sales to influence execution, resolve challenges, and ensure customers consistently execute Calico Cottage programs and Critical Success Factors (CSFs). Success is measured by customer retention, territory sales performance, and long-term revenue growth.
Responsibilities:
Account Management & Customer Growth:
- Serve as the primary internal account manager and point of contact for assigned customers.
- Maintain proactive and documented customer engagement.
- Process and manage customer orders accurately and on time.
- Monitor purchasing trends, performance metrics, and engagement levels.
- Identify at-risk or inactive accounts and develop recovery plans.
- Partner with field sales to execute growth strategies.
- Resolve service and operational issues promptly.
- Document all customer interactions and plans in required systems.
New Customer Onboarding & Launch:
- Own onboarding and launch of new customers within the territory.
- Ensure proper setup, training, and program execution readiness.
- Monitor early purchasing behavior and performance milestones.
- Address onboarding challenges and escalate when necessary.
- Support smooth transition into steady purchasing activity.
Territory Performance & Accountability:
- Own performance against assigned territory sales budget.
- Analyze territory trends, risks, and growth opportunities.
- Partner with field sales to align priorities and strategies.
- Provide visibility into territory health and performance.
Qualifications:
- Bachelor’s degree in Business, Marketing, or related field preferred.
- 3–5+ years of experience in account management, customer success, or retail support.
- Strong communication and relationship-building skills.
- Highly organized with strong follow-through and attention to detail.
- Ability to analyze sales trends and identify growth opportunities.
- Proficient in CRM and order management systems.
Benefits Include:
- Paid Time Off Plan and Paid Holidays
- Medical, Dental & Vision Insurance
- Company Paid Long Term Disability Insurance
- Flexible Spending Accounts (FSA)
- 401(k) Plan
- Life/AD&D Insurance
- Employee Assistance Program
- Length of Service Awards
What Makes Calico Different:
- Ice Cream Fridays during fair weather months
- On-Site Gym with free fitness classes and personal training
- Flu Shot Clinic held annually on-site
- Birthday & Holiday Celebrations?held to foster fun and team interaction
- Employee Appreciation Events?with great food, fun and team building for all team members and their families
- Charity Drives?held throughout the year to give all Calico team members an opportunity to support our local community
- Employee Referral Program?financially rewards employees for referring qualified new hires to Calico?
- And, of course…Plenty of the Best Fudge You’ve Ever Tasted!
Ready to make your world a little sweeter? Come join the Calico Cottage Confections, LLC. team!
Job Type: Full time
Schedule: Monday - Friday 8:30am- 5:30pm
Work Location: Amityville, NY
Travel: 20%
Salary: $26.00 – $30.00 per hour, plus commission potential
Calico Cottage Confections, LLC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
